Frequently Asked Question

Including transactions, deposits, withdrawals, and platforms for frequent questions, see here.

Registering an account is totally free. You can register an account in about 1 minute. Register Now

There are three kinds of account types, and the corresponding minimum deposit levels are as follows:

Mini account: Need to deposit at least $50;

Standard account: Need to deposit at least $100;

Platinum account:Need to deposit at least $5000. Activate Now

You can click "Forgot password" on the page of the Customer Center and then reset your password with the phone number that you have registered.

Please click "ACCOUNT" on the official website and fill in some necessary information. After that, you can get a Real account and a Demo account. There are 100,000 USD in virtual funds in your demo account. The registration process is very easy and can be finished in 1 minute. Register Now

Platform contracts are denominated and settled in US dollars. You can directly pay in rupees instead of US dollars by using online payment methods for remittance,but you can use INR when deposit or withdraw.

We don’t charge any handling fees when depositing.

In general, the withdrawal fee is free, and our company charges fees for withdrawals in 3 cases:

1.
The single withdrawal is less than $50, and TREX trade will deduct $3 from the withdrawal amount as a handling fee when remitting;
2.
After the client opens an account, if the margin of the opening position is less than 60% of the deposit amount and the last deposit amount hasn't been used for trading, then 6% of the withdrawal amount will be deducted as the withdrawal fee;
3.
Starting with the fourth withdrawal within 24 hours, 6% of the withdrawal amount will be deducted as the handling fee for each withdrawal.

In general, if you pay your deposit online, you can receive it instantly.

In general, you can receive it in 2 hours, and the fastest is in 30 minutes.

We support deposit and withdrawal in 7 days x 24 hours, so you can do it any time you want.

Customers can click "ACCOUNT" button in the upper-right corner of the official website, fill in some necessary information, and then get an account. Register Now

Registering is totally free, and you can finish registration in 1 minute. Register Now

There are three kinds of accounts, and the corresponding minimum deposit levels are as follows:

Mini account: Need to deposit at least $50;

Standard account: Need to deposit at least $100;

Platinum account:Need to deposit at least $5000Activate Now

a.
About spread: The spread of a standard account is less than that of a mini account.
b.
The Mini account requires a $50 USD deposit, while the Standard account requires a $100 USD deposit.

Please click "ACCOUNT" button in the upper-right corner of the official website and fill in some necessary information. After that, you can get a Real account and a Demo account. There are 100,000 USD in virtual funds in your demo account. The registration process is very easy and can be finished in 1 minute. Register Now

The settlement currency of the TREX trade platform is USD, but you can use INR when depositing or withdrawing.

Please click "ACCOUNT" on the official website. You can click "Forgot password" on the page and then reset the password with the phone number that you have registered.

After opening an account online, according to the requirements of the regulatory agency, customers need to submit relevant certification documents before withdrawal, mainly including:

a.
Front and back of the ID card
b.
Screenshot of online banking (including name, bank, and bank account number)

Customers can use the camera or mobile phone to take pictures and upload them themselves in the customer center or send them to customer service.

The customer needs to contact customer service to apply the bonus after activating their account.

Working time: Monday to Friday from 9 a.m. to 6 p.m. If you apply for a bonus during this time, you can receive it on the same day.

Register information can be verified instantly. You are welcome to register a free account on the website or APP of TREX Trade. If you have any questions, please contact customer service online 24 hours a day.

Customers can contact customer service on the official website or APP, and we will help to alter it.

All customers can only apply for 1 trading account. There are three kinds of accounts: Mini account, Standard account, and Platinum account.

TREX trade supports various deposit methods, including depositing online (like oneclikpay and help2pay) and offline deposits. The deposit process is easy, quick, and safe. Deposit Now

Please login to the customer center, click "Deposit", and then follow the steps to make online payments.

Yes, you can deposit with INR if you have a debit card.

Deposit is free. You can pay online on your cellphone or computer.

If you pay online, it can be received instantly.

Yes, you can deposit and withdraw at any time, 7 days a week, 24 hours a day.

You can login to the customer center, click "Withdraw", fill in the amount you need to withdraw, and pay.

In general, it takes 2 hours. When you are at your fastest, you can receive in 30 minutes.

In general, the withdrawal fee is free, and our company charges fees for withdrawals in 3 cases:

1.
The single withdrawal is less than $50, and TREX trade will deduct $3 from the withdrawal amount as a handling fee when remitting;
2.
After the customer opens an account, if the margin of the opening position is less than 60% of the deposit amount and the last deposit amount hasn't been used for trading, then 6% of the withdrawal amount will be deducted as the withdrawal fee;
3.
Starting with the fourth withdrawal within 24 hours, 6% of the withdrawal amount will be deducted as the handling fee for each withdrawal.

Minimum single withdrawal of INR 200,000, and the maximum is unlimited

Investors' funds are deposited in our special bank account for customer deposits, which is managed separately from our operating funds.

Please try to deposit again and check for the following reasons:

1.
If your card has sufficient funds.
2.
Have you entered your deposit information correctly?
3.
Whether your deposit order is invalid.

If the above problem does not exist but you still cannot successfully deposit, we recommend that you use another card or other payment method supported in your trading account.

Yes, you can, but it must be your own bank card. An account can hold three card maximum. If you need to alter binding, you can login to the customer center and modify your bank card information.

Contract For Difference (CFD for short) is a relatively new financial derivative instrument. Investors buy and sell at the price of a certain commodity without involving the entity of the commodity in the transaction.

The TREX trade platform can trade the most popular trading symbols in the world—more than 40+ symbols, including foreign exchange, commodities, and indices. Among them, popular symbols include Gold, EURUSD, AUDUSD, JPYUSD, etc., which can be traded.

Our spread is floating. The spread of each product is slightly different, but it is all at a low level in the industry. You can download our app or program to check the real-time spread.Download platform

Investors can trade a minimum of 0.01 lots in a single transaction at any account level.

A minimum of 2 US dollars can be traded, such as trading 0.01 USDJPY for only 2 USD.

The TREX trade platform supports trading 24 hours a day, and the trading hours of different trading symbols are different. For details, please see the TREX trade Contract Details.

Margins are different for different symbols, such as USD/JPY, and a minimum of 2 USD can be used to trade 0.01 lots. For details,please see the TREX trade Contract Details.

Stop Out Margin refers to the system will automatically close positions if the customer’s loss reaches a certain amount. Each foreign exchange broker has its own Stop Out level. The Stop Out level of the TREX trade is when the Equity are less than 20% of the Free Margin. On the weekend the it is 200%.

For example, if there is 1000 USD in the customer's account and the customer used 200 USD margin to buy 1 lot of USD/JPY, there is 800 USD free margin left in the customer's account. When the customer buys in the wrong direction, there will be a loss from the free margin. After the loss is more than the 800 USD free margin, you will lose money from your 200 USD margin used until it is only 20%, that is, 40 USD or less. System will trigger Stop Out Margin.

Net equity refers to the funds in the account after the client's current position is closed.

The calculation formula for equity is: equity = balance + floating profit and loss.

The Margin Used is the margin required to hold opening positions.

Holiday Margin refers to the margin requirement when customers hold positions over the weekend or holiday. During weekends or holidays, the margin level will increase to 200%.

On the weekend, the stop out will be executed 30 minutes before the market is closed. Customers need to ensure sufficient funds to avoid unnecessary losses caused by stop out.

1. What is Take Profit?

Take profit refers to closing out a position when the profit of a trade reaches a predetermined amount and harvesting the profit in a timely manner. The purpose is to make a profit in time and not cause a profit reversal due to the callback.

2. What is a Stop loss?

Stop loss means that when the trader's loss reaches a predetermined amount, the position is closed in time to avoid a larger loss. The purpose is to limit losses to a smaller range when traders are wrongly trading.

3. How long are Take Profit and Stop Loss valid?

Take Profit and Stop Loss are valid for the current week. If the Take Profit or Stop Loss is not triggered before the weekend, it will be automatically canceled on the weekend. When you start trading on Monday, please remember to reset it.

The take profit and stop loss price set is the trigger price, and the actual transaction price is based on the current market price.

Pending orders are one of the methods to open a position and refer to an open position with the price and lots that the customer has set. When the market price reaches the setting price, pending orders will be triggered, become market orders, and start to trade.

This is to protect the order from being triggered when the market price changes significantly. If not, the Limit or Stop order will be triggered and traded immediately when the market changes and starts to profit or lose, just like the market orders.

The validity period of the pending order is the same as that of Take Profit and Stop Loss, both of which are valid for the current week and will be canceled automatically if they are not triggered before the weekend. When you start trading on Monday, please login to the platform and reset it.

It means that the price submitted by the customer does not match the final transaction price.

It is normal to see slippage on foreign exchange trading platforms. When there is a gap in the market (before and after the release of important data, before the market is closed, when the market is opened, etc.) and the price set by the customer does not appear in the market, the next market price after the gap will be traded, and the customer's stop loss and profit position may have a slippage.

Hedging generally refers to a trader making an equal amount of two open positions in the same product but in the opposite direction, so that no matter whether the price moves (or rises or falls) to any party, the position profit or loss will not increase significantly. This is a method used by traders to stop losses.

Hedging margin is for customers who want to hedge their positions. The hedging margin for hedging positions is 1/4 of the total margin for hedging orders. Unlocking needs to make up the margin amount of the original order.

For example, buying 1 lot of GBPUSD and selling 1 lot of GBPUSD are the hedging positions. At this time, the margin is (400 + 400) * 0.25 = 300 USD.

Leverage is the ratio between the contract value controlled by the client and the margin used. On the one hand, leverage enlarges the client's funds, and on the other hand, it reduces the customer's investment funds. Our company's leverage is generally up to 1:500. Different symbols have different leverage. Customers can control their positions to control the leverage.

The calculation formula for leverage is: Leverage = contract value / margin.

For example: Leverage of USDJPY = 1 lot of contract value / 1 lot of margin = 100,000 / 200 = 500 times.

Overnight interest will be charged when your position passes the settlement time. If you close your position before the settlement time, you will not be charged overnight interest. The overnight interest is different for different symbols. Some symbols will pay overnight interest, and some symbols will receive overnight interest. For example, selling USDCNY will charge overnight interest.

In addition, according to the practice of international banks, the settlement date is 2 trading days after the symbol is opened, and the overnight interest is calculated based on the settlement date. Positions are held from Wednesday to Thursday, and the delivery day is from Friday to next Monday. Therefore, when all products are held on Wednesday and settled on Thursday, 3-day interest is calculated, and positions held from Friday to Monday need only be calculated for 1 day. In addition, if the symbols involved in the transaction are closed on an important holiday in their country, the overnight interest on the holiday will also be calculated.

Floating profit and loss = (Closing price-Opening price) * Contract unit * Lots

Example 1: Open a position at 1.11847 on the day to buy 0.01 lots of EURUSD and close the position at 1.11897, that is, to buy first and then close the position on the day. It is expected to make a profit of 5 USD.

Floating profit and loss = (1.11897-1.11847) * 100000 * 0.1 = + 5 USD

Example 2: Open a position to sell 0.01 lots of Gold at the price of 1499.03 and close the position at the price of 1492.23 on the same day. That is, sell first and then close the position on the same day. It is expected to lose 2 USD.

Floating profit and loss = (1499.23-1499.03) * 100 * 0.1 = - 2 USD

You can use a mobile phone or computer to trade on the TREX trade platform.

When the market fluctuates greatly or is not sufficiently liquid (before the market is opened or closed), the effect of market transactions may cause the bid-ask spread to widen, which in turn will increase the spread. Investors are advised to pay attention to the spread before opening a position. If the spread is large, they can wait for the price to stabilize before opening orders.

It depends on your demand and choice, but we strongly recommend you choose the TREX trade platform because of its comprehensive symbols, easy trading, and safety funds.
We strongly recommend you choose TREX trade to trade forex. You can trade all hot symbols like EURUSD, USDJPY, GBPUSD, CNYUSD, etc. on our platform, and our spread is superior in the industry. You are welcome to choose our platform to trade.
We still recommend that you choose the TREX trade platform to trade stock index futures. You can trade popular international trading symbols such as China 300, A50, DJ30, VN30, SP500, etc. on our platform. Compared to other industries, there is more advantage spreads on our platform.

Customers can upgrade their account through the official website or APP, but the net deposit must reach the account requirements.

Investors can download through the official website, search for "TREX trade" in the Android, Google Play, or Apple App Store, or consult 24 hour online customer service. Download now

Investors can read the latest market news promotion through the official website or APP, or consult 24 hour online customer service.